udin Platform Privacy Notice

This page describes what we collect when you use udin and how we keep that data protected across your account, payments, and gaming activity. We at udin take privacy seriously and comply with data protection principles that apply in the jurisdictions where we operate, including Indonesia.

When you open an account with us, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play on our live-dealer tables and sportsbook, we collect personal information necessary to verify your identity, process your transactions, and prevent fraud. Our privacy policy explains what we collect, how long we keep it, who may access it, and what rights you have over your data.

We are transparent about third-party processors—payment gateways, hosting providers, and support platforms—that may handle your data. We do not sell your personal information to marketers or data brokers. This notice outlines our commitments and your options regarding your data on udin.

What Data We Collect on udin

We at udin collect several categories of information when you use our platform:

Account information

We collect your full name, email address, phone number, date of birth, residential address, and national ID or passport number for account verification and anti-money-laundering compliance.

Payment data

We record your deposit and withdrawal transactions, including payment method (DANA, e-wallet, mobile banking, local payment, online payment, etc.), amount, and timestamp. We do not store full credit card numbers or e-wallet tokens directly—those are tokenized by our payment processors.

Gaming activity

We log your bets, game outcomes, account balance changes, and session history. This data helps us detect fraud, resolve disputes, and provide customer support.

Device and connection data

We collect your IP address, device type, operating system, browser version, and approximate geographic location. We use this to maintain security and troubleshoot technical issues.

Communication records

If you contact our support team via email, phone, or in-app chat, we retain records of those conversations to provide support and improve our service.

We at udin may also collect cookies and similar tracking technologies when you access our platform. These help us remember your preferences, keep you logged in, and understand how you navigate the app. You can disable some cookies through your browser settings, though this may affect platform functionality.

How We Use Your Data on udin

We use the data we collect for several purposes:

• Account verification and compliance. We verify your identity to prevent fraud and comply with anti-money-laundering and know-your-customer (KYC) regulations in jurisdictions where we operate, including areas around Jakarta, Surabaya, Bandung, Medan, and Semarang.
• Payment processing. We process your deposits and withdrawals, coordinate with payment providers (e-wallet, mobile banking, local payment, online payment, bank partners), and maintain transaction records.
• Dispute resolution. We review your gaming activity and transaction history to investigate complaints, verify bet settlements, and resolve disagreements fairly.
• Customer support. We use your account and contact data to respond to your inquiries, troubleshoot technical issues, and send important notifications about account changes or service updates.
• Fraud prevention. We analyze patterns in your activity to detect suspicious behavior, such as multiple failed login attempts or unusual withdrawal requests, and protect your account.
• Legal and regulatory obligations. We may disclose your data to law enforcement, tax authorities, or regulators if required by applicable law.

Data Protection and Third-Party Processors on udin

We at udin protect your data using industry-standard encryption (SSL/TLS), secure authentication, and access controls. Our servers and databases are protected by firewalls and regular security audits. However, we acknowledge that our servers may sit outside your jurisdiction, and data transmitted over the internet carries inherent risks.

We work with third-party processors to deliver our service. Our payment gateway partners (who handle DANA, e-wallet, mobile banking, local payment transactions) receive tokenized payment information but not your full card or e-wallet credentials. Our hosting providers store account data on encrypted servers. Our support platform may log your contact information when you reach out to our team. Each processor has signed data-processing agreements committing them to protect your data according to the same standards we maintain.

We at udin retain your personal data for as long as your account is active, plus a reasonable period afterward for legal, tax, and dispute-resolution purposes. Typically, we keep data for seven years after account closure, though specific retention periods may vary by jurisdiction. You can request deletion of your data in certain circumstances, subject to legal hold requirements.

Your Rights and Choices on udin

Depending on your jurisdiction, you may have rights regarding your data:

• Right to access. You can request a copy of the personal data we hold about you.
• Right to correction. You can ask us to correct inaccurate or incomplete information in your account.
• Right to deletion. You can request deletion of your data, subject to legal and regulatory holds.
• Right to data portability. You can request that we export your data in a structured, machine-readable format.
• Right to opt out of marketing. If we send promotional emails about Liga 1 tournaments or casino promotions during Idul Fitri season, you can unsubscribe from those communications through the link in the email or your account settings.

To exercise any of these rights, contact our support team through the udin app or email. We will verify your identity and respond to your request within the timeframe required by applicable law, typically 30 days.

We at udin do not use your data for automated decision-making that significantly affects you. Your account status or withdrawal eligibility is determined by transparent criteria (identity verification, account history, anti-money-laundering rules), not by algorithms alone.

Cookies and Tracking Technologies

We at udin use cookies and similar technologies to improve your experience. Session cookies keep you logged in during your visit. Persistent cookies remember your preferences across sessions. Analytics cookies help us understand how you use udin—which games you play, which sportsbook markets you follow during Piala Indonesia season, how long you spend in live-dealer tables.

Most browsers allow you to control cookies through settings. You can choose to accept all cookies, block third-party cookies, or delete cookies after you close the browser. However, disabling cookies may affect your ability to use udin features like staying logged in or receiving personalized recommendations.

If you have questions about our privacy practices, how we handle your data, or if you wish to exercise your data rights on udin, contact our support team in English or Indonesian. We are committed to responding to privacy inquiries promptly and transparently.